Frequently+Asked+Questions

=Frequently Asked Questions= One (FAQs Edited) is our FAQ’s in a similar format to before with some questions removed, moved or edited. I can see these being used for training staff. The other one (FAQresorted) is Becky’s way of resorting the needs found in our FAQ’s. I liked it as well and thought that it might be useful for the website restructure. -- Shannon



CASA/MECA (break into two different areas if it makes more sense)
It actually stands for two programs that are co-located. CASA is a TRiO Student Support Services project that is a federally funded grant program that provides intensive advising and academic assistance to students who are first generation, economically disadvantaged or disabled. MECA is The Center for Multi-Ethnic and Cultural Affairs and their mission is to provide advising and educational planning, mentoring, cultural events and activities to all students. The most popular are: · Academic advising and educational planning · Financial Aid advising and counseling · Scholarship assistance · Transfer planning · Limited tutoring assistance · Mentoring · Emergency Book Loans and Book lending program · Priority Registration · Cultural events and activities 3. **How do I join these programs?** Complete an application form at the program offices on the 1st floor of Building 11 4. **If I join CASA / MECA, do I still have to see my faculty adviser?** Yes, the CASA / MECA staff will assist your faculty adviser by helping you with navigation, processes and procedures, and enrollment. We are not subject matter experts and cannot replace a faculty adviser.
 * 1) ** 1. ** ** What does CASA / MECA stand for? **
 * 2. ** ** What services does CASA /MECA provide? **

CAL lab
1. How do I log in? 2. Can you help me with PLATO? 3. What is my PLATO Name? Group Name? 4. Can you reset my PLATO password? 5. How do I unlock the PLATO Mastery Test? 6. Can I do PLATO at home? 7. Can I check out headphones with microphones? 8. Can you reset my TCC password? 9. How can I send an email with an attachment? 10. How can I save a document on my student drive? Flash drive? 11. How can I double-space a WORD document? 12. How can I print? 13. Where is the printer?

ELearning
Information Commons
 * 1) Can I check out headphones?
 * 2) Can you reset my portal password?
 * 3) How do I login to the portal/computers?
 * 4) How do I reserve a study room?
 * 5) How do I create my password for the portal?
 * 6) How do I send an email?
 * 7) Can I get assistance with Microsoft Word?
 * 8) How do I print?
 * 9) How do I use the VCM?
 * 10) How do I use the scanner?
 * 11) How do I login to Angel?
 * 12) How do I use Microsoft Office?
 * 13) Where can I find X room?

Online Courses
 * 1) How do I login?
 * 2) Can you help me access the content in my course?
 * 3) How do I send an email in Angel?
 * 4) How do I navigate the course?
 * 5) How do I take a test?

Language Center

 * 1) How does the Language Exchange Program work?
 * 2) How do I join a Conversation Group?

Library
From the REFERENCE desk: 1.Find a book 2. Find a newspaper/magazine article 3. Find some information somewhere, I don’t care where! 4. Find a peer-reviewed article 5. Cite my sources using MLA/APA/Chicago style 6. Get a topic for my paper 7. Come up with a thesis 8. Find some primary and secondary sources 9. Understand how to use information in my paper (I think this one is leading – I’ve never heard a student say this, but I think it’s OK to lead them here!). 10. Type my paper on the computer 11. Print my (class) schedule/grades 12. Email my teacher (often with an attachment)

From the CIRCULATION desk: 1.Where is enrollment services? (and all the other offices in 7 north) 2.Where do I find reserved materials? 3.How late is the library open? 4.What is the check-out time for library material? 5.Where do I get a DVD? Can I take DVDs out of the library? 6.Do you have a photocopier? Can I make copies without a student id card? 7.Where do I find the library catalog? 8.Can students check out laptops? How long? Can I take the laptop home? 9.Do you have headphones to check-out?


 * MARC **

1. How do I get help in the MARC? Where can I get one-on-one tutoring? 2. Hours of operation: What are the MARC’s hours? What are testing hours? 3. When and where can I get help with (specific course or computer skill)? 4. How do I get an entry code? 5. What is the process for checking out resources (books, calculators, etc)? 6. How and where do I get math advising? 7. What is Math 010 and how do I enroll? 8. Where on campus can I make copies? 9. Can I use a computer in the MARC? 10. Where is the printer and how do I print? 11. How do I pay for printing? 12. What are MARC classes and how do I enroll? 13. What is SI and how do I become involved? 14. How do I rent a graphing calculator for the quarter? 15. Why do I need to log-in and out? 16. How can I reserve a study room?

Reading and Study Skills Center

 * 1) Do I have to sign in?
 * 2) Can the Teaching Assistants help me with my assignments?

WTC (Gleaned from the Tutors)
>>
 * 1) **Immediacy:** Is anyone available to help, __right now__?
 * 2) **Appointment Questions:** How can I get an appointment? How to schedule, how many hours (why can’t have as many as I need?), how many times (is it for the whole quarter), how to cancel/reschedule? Do I need to let the Center know that I will not show up? Do I need to let someone know that I showed up? How do I know who is my tutor if I lost appointment card? What is 10-minute rule? What if I have 1-hr appointment? What time is my appointment?
 * 3) **Tutors:** Do we have a tutor for [subject]? Who is the best, what times available, what are the subjects that I can get tutoring in?
 * 4) **Drop-in Appointments:** Can the student have an appointment and then a drop-in at the same day, what is the drop-in, how, when and for how long I can get it, “waiting list” what is it, how it works and why the appointment is not guaranteed?
 * 5) **TutorTrac via Portal:** scheduling ( how to make an appointment, what if I do not see the tutor that I want, I cannot find the times that fits my schedule, what if I work with a tutor on paper but the class I am taking is math, cancellation, e-tutoring—how to upload files, where to find the feedback, how long it takes to get the response back, how to find different tutors online, like math, science, etc) How do I find TutorTrac on my Student Portal?
 * 6) **Log-in and Log-out:** Why do we need it? What's the point? Why do we need to do it in between the study time and tutoring session, the importance? How do I sign in?
 * 7) **Paid tutoring**: is tutoring free? How do I get a tutor for private tutoring, not enrolled students, students who want to prepare for the class that they are not enrolled in, but currently attend other classes.
 * 8) **Facility:** Using of the center’s area for studying without tutor, computer use—how long? Again, do we need to log-in if we do not work with a tutor, why? Do we have computer area, how many computers do we have, do we have quite study area?
 * 9) **Printers:** Does the WTC have a printer? Where is it? How to send the paper? How to print? How to proceed with the screens which ask about the username and the job name and then at the printer computer username and password (student are not paying attention to it.)
 * 10) **Computer Help:** MS Word issues: how to save paper, how to change the font, spacing, etc. What to do, when they (students) save and then cannot find the paper. Do not know about Z-drive and save on desktop.
 * **How to use a computer?** How to turn it on, how to access the portal? Where do I get log-in information? What is my username and password and where do I go if I do not know them? Help with checking e-mail, sending e-mail. Questions on how to navigate Angel: find an assignment, submit and assignment, attach.
 * **Help with Plato:** how to use it, do we have it installed in our computers, particular issues with the home assignments that cannot be submitted for various reasons.
 * **How to get a laptop?** Who can get it, why cannot leave the center with the device and how long it can be checked out?
 * **Specific Programs:** Students often ask about different computer programs that might not be available on center computers, a list of all available programs will be helpful.
 * **Specific Programs:** How to use TutorTrac, Kurzweil, Angel, Inspiration, Explorer/Firefox, MS Word, Excel, etcetera.
 * **Equipment:** Why are the computer’s screen is blurry?
 * **Equipment**: Scanners, printers, //color// printers, et al.
 * 1) **Pay4Print:** Account issues, computer/printer problems. (related: Color printers? Can I print just one page on your printer back in the office just this once?)
 * 2) **Book check out:** do we have a book, do we have edition, why we do not allow taking it out of the center, how long they are allowed to use it, the librarian or instructor told me that you have this book, why do you tell me that you do not or the edition is outdated?
 * 3) **Do you have:** copier, fax machine, colored printer, calculators, headphones, stapler, tissues, hole punch, tape, glue, scratch paper, scissors, highlighters, markers, white out etc.?
 * 4) **Citation questions:** how to cite, MLA and APA format? Grammar, sentence structure and punctuation help. Handouts? How to use library online resources, how to cite them and how to make research?
 * 5) **Location:** Where is WTC located? What is this? __How can I find the center on the TCC website?__
 * 6) **More than help:** Can anyone type for me? Proofread for me? Help me to write (write for me)? I have a class in 10 minutes, will anyone check the paper/solve the problem for me really fast? I have a quick question should I make an appointment? Why after tutoring appointment did my instructor still find mistakes?
 * 7) **Other Centers/Places to Get Help?**: Who else is available in case we do not have anyone at the time? Other center’s information-what they are helping with –math, science, writing?
 * 8) **Study Tips:** how to better study: biology, chemistry, Spanish, English writing class.
 * 9) **Language skills:** options to improve, conversation appointments. (Related: Conversation group, where and when they meet?**)**
 * 10) **Assessment Prep:** How to prepare for assessment test and am I allowed working in the center for this?
 * 11) Can I leave my stuff here?
 * 12) **Lost items:** what if I left it here 10 minutes ago? You haven’t seen it? Why?
 * 13) **Who can sign my attendance sheet?** Those students who receive benefits from DSHS are required to sign attendance sheet at the end of each class, sometimes instructors require a paper from us that the student was here and was working with a tutor, dropping the class form etc. List of the forms that must be signed by Heather would be really handy.
 * 14) **Why/how did I get deactivated?**
 * 15) **Administrators' schedules & contact information.** Business cards, office hours, appointments?
 * 16) **Children:** Can I bring a child with me?
 * 17) **Class:** What is Write 096?
 * 18) **Group**s: Group study, group appointments, study area for groups
 * 19) **More, please?** How can I get more hours of tutoring?